New York Times: “When Facebook convinces advertisers to stage Super Bowl-sized entertainment every day, its future will be assured.”

December 17, 2008 by Drama 2.0  
Filed under Archive

The New York Times picked up the story about Proctor & Gamble’s relationship with Facebook. As I had discussed last month, Ted McConnell, general manager of interactive marketing and innovation at Procter & Gamble, told attendees at a talk hosted by Cincinnati’s Digital Hub Initiative that he “really [doesn’t] want to buy any more banner ads on Facebook.”

The reason was simple: he knew that, by in large, social networks weren’t the type of websites where marketers should be. He asked a salient rhetorical question: “What in heaven’s name made you think you could monetize the real estate in which somebody is breaking up with their girlfriend?”

It’s a question I’ve been asking for years.

In his article, The New York Times’ Randall Stross digs deeper into P&G’s relationship with Facebook. Both P&G and Facebook were not very forthcoming when it came to the details and P&G only wanted to discuss one campaign: a Crest Whitestrips initiative that encouraged Facebook users to become “fans” of Crest Whitestrips. How exciting.

The result: 14,000 “fans.” As Stross discovers, “becoming a ‘fan’ required nothing more than a single click.” And there’s no way to tell if “fans” are “active” – Facebook doesn’t reveal that information publicly. Stross notes the inconvenient truth that “without endless investment, these sorts of promotions sputter out.”

He goes on:

One could argue…that with the additional enticements that Crest provided — thousands of free movie screenings, as well as sponsored Def Jam concerts — a brand of hemorrhoid cream could have attracted a similar number of nominal “fans.”

Bingo!

Interestingly, Stross was directed to P&G’s “2X Ultra Tide” page on Facebook – the same one that prompted me to write a post in February 2008 entitled “Note to Tide: Detergent is Detergent.”

Stross observes the same thing that I did: nothing is going on. It’s a ghost town. It’s dead.

Or, perhaps, more aptly put, it’s “stillborn.”

That’s the word research firm IDC used to describe the notion that advertising on social networks might be more effective than behavioral targeting (which, incidentally, is of questionable effectiveness itself). According to IDC, of US Internet users on social networks “only 3% would allow publishers to use contact information for advertising.” So much for social ads. Who woulda thunk that users wouldn’t want to become unpaid advertising shills? Okay, excluding bloggers who whore themselves out.

Of course, the questionable potential of social networks like Facebook as advertising platforms has been obvious for some time.

A year ago I explained in very simple terms why social networks would matter far less to marketers than you (and they) might have expected them to.

My explanation can be summed up in two sentences:

…if I’m more focused on viewing my friend’s party pictures from Tijuana and sending a message to a girl who wants me to chat with her on her web cam, the chances that I’m going to be receptive to the advertising MySpace serves up to me is pretty slim. And that’s where social networks face their biggest challenge: they are platforms for social interaction and when you’re busy socializing, you’re less likely to be interested by advertising.

And by golly, IDG actually spent money to research the obvious. It reports:

There are four major reasons why consumers use SNS: to connect and communicate; in response to peer-pressure; for entertainment; and for work-related purposes. Advertising does not factor into consumer motivations.

Huh? Consumers don’t use Facebook because they want to develop personal relationships with friendly brands such as Tampax and K-Y Jelly? I thought everyone wanted to have a conversation with a tampon or a lubricant. Hey, they’re good friends. After all, tampons stick by their friends through thick and thin. Literally. And lubricants are always there to make sure a good time doesn’t go south. Well, good times always head south but you know what I mean.

Sarcasm aside, if you pay any attention to the twats who promote social media, you might have been lured into believing that consumers wanted to engage in conversations with corporations.

Forrester Research says that social network advertising is the best thing since sliced bread. Guy Kawasaki says Twitter is the most powerful branding medium since television. And Mark Zuckerberg says that media changes every 100 years and he just so happens to be media’s Che Guevara.

Yeah. They’ve been jerking you off. I hope you’ve enjoyed it.

The reality is that the people who continue to believe that social networks and social media are some sort of marketing panacea are in denial because most of them have a vested financial interest in it becoming one. Yet they’re looking for the marketing equivalent of the Grand Unified Theory and trust me, there’s not a single Albert Einstein in the “social media community.”

I don’t believe in much but I do believe in common sense and money. And common sense tells you to follow the money. If something works, it immediately makes sense because it will inevitably make dollars. You can give yourself a hernia trying to convince yourself that something that clearly isn’t working will start working tomorrow or the next day but going through life broke and with rectal hernia is no way to live.

The evidence is in. From the smallest of advertisers to the largest of advertisers, the only thing social media is good for is a handful of $500 K-Mart gift cards.

It’s time to move along folks. Advertisers aren’t going to stage Super Bowl-sized entertainment every day just so that somebody will click a button on Facebook to become a “fan” of Preparation H. At least when you spend ~$2.5 million for each 30 second Super Bowl ad, you know that you’ll have a nice party in a luxury suite and there will be attractive women there. What do you get with a Facebook ad campaign? A few fans, no clicks and a sinking feeling that not only is Mark Zuckerberg not your friend, but that he may not be entirely human either.

Fortunately, there’s a New Deal coming. If things didn’t work out for you as a self-appointed expert marketer on the Information Superhighway, you’ll probably be able to find a job repaving a real highway. Make yourself useful: have all the “conversations” you want while getting rid of those potholes. Next time I visit the United States I don’t want to feel like I’m on a roller coaster ride when I’m driving down your streets.

Now that’s a social “campaign” I can believe in.

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Comments

8 Responses to “New York Times: “When Facebook convinces advertisers to stage Super Bowl-sized entertainment every day, its future will be assured.””
  1. Warren says:

    If I may play Devil’s Advocate for a moment, MySpace is expected to pull in over $750 million in revenues this year. While that’s not even in the same stratosphere as network television, clearly they’ve found a formula that’s working. Mind you, the sensory overload I get when I visit myspace.com nearly reduces me to convulsions — it’s like Times Square in your web browser.

    Facebook, on the other hand, steers clear of the glitzy ads that could easily put their balance sheet in the black. My guess is the hipsters that run that shop are too cool to “sell out” like MySpace did years ago, preferring instead the more subtle, monochromatic variety of advertising that made Google their first billion (and their second, and their third, and so forth). However, they clearly overestimate the intelligence of their user base, if the content of their ads is anything to go by. Dating services, home businesses, and, just today, I saw an ad luring me to “own a log cabins” (sic!). That typo alone pinpoints the mediocrity of “self serve” advertising campaigns. Che Zuckerberg may never get his billion dollar buyout, but at least he can down some acai berry juice from one of his sponsors.

    (I also read somewhere that Zuckerberg is less interested in cashing out — or even taking Facebook beyond break-even — than he is in some holistic “change the world” vision. While I don’t believe everything I read, their actions so far seem to point to that truth. Oh, except for the IPO rumors from early this year that have since faded faster than subprime mortgages.)

  2. juliejulie says:

    I found a marvelous neon orange safety vest at the thrift store the other day. Now I’m all set to mend the potholes.

  3. Drama 2.0 says:

    Warren: you make a valid point and when it has come to MySpace vs. Facebook, I’ve always believed more in MySpace’s ability to monetize than Facebook’s. News Corp. has always focused on the bottom line and it has run MySpace as a media company. Facebook is a media company that thinks it’s a technology company.

    That said, the future isn’t exactly rosy at MySpace. You may recall that Google was surprised by the poor performance of its ads, which really hurt given the significant amount of money it had guaranteed. And there were reports a few months ago that MySpace had missed its revenue targets.

    I think News Corp. will be able to milk the MySpace cow for a bit of time and it has done well given the price it paid to buy MySpace but I also think there are far fewer misconceptions about MySpace’s advertising business: it’s a pure volume play.

    There’s no innovation and there’s very little that’s “social” about any of MySpace’s advertising programs.

  4. ivv says:

    The P&G guy’s quote makes a good soundbite, but you can just as well ask “What in heaven’s name made you think you could monetize the real estate in which somebody is [reading about attacks in Mumbai] [watching yet another mind-numbing reality show] [zoning out]?”

    I think the secret to advertising in these spaces is to promote stuff that is directly related to user’s activity. If you are looking at your friend’s Tijuana pics, I could probably sell you some tequila, a trip to Tijuana, or a camera that take pics that are better than your friend’s. Crest toothpaste — probably not.

    It’s a lot like this joke about a guy who goes into a store to pick up some tampons for his wife and gets sold on a whole set of camping gear.

  5. Drama 2.0 says:

    ivv: no, there is no secret to selling these spaces. If I am looking at a photos of my friend passed out drunk in Tijuana, you are not going to sell me some tequila, a trip to Tijuana or a camera. I’m looking at friends’ photos. Nothing more, nothing less.

  6. Warren says:

    Drama: You’re absolutely right. Advertising on MySpace is pure volume play. Nothing revolutionary there.

    In ten years, we may all look back on this Web 2.0 “revolution” with a chuckle. Methinks this is all a distraction from the real revolution that’s putting the Internet in the palm of people’s hands.

  7. Greg March says:

    There’s nothing wrong with social media or conversational marketing tactics e.g. talking to fans of hemorrhoid cream. Its one tool a marketer has to sell its stuff.

    Exactly how important it is depends on the business situation. Some products are driven by word of mouth (e.g. wine, music, movies, emerging travel destinations), finding a small group of mavens and going deep with them has value. Some products are less subtle, with clear value, and pretty straight forward (hemorrhoid creme, and alot of stuff P&G sells), not really a Word of Mouth product.

    I do think social networking platforms and conversational will grow and be important, but probably not as important or profitable as disruptive media.

    The frustrating thing is lack of attention the “digital luminaries” give to straight up media or creating content actually good enough to warrant disruption that gets sold to advertisers.

  8. Drama 2.0 says:

    Greg: notwithstanding the fact that you can probably count the total number of individuals who are “fans” of hemorrhoid cream on one hand, I don’t disagree with you.

    The “marketing mix” is a concept that many of the fly-by-night self-proclaimed “digital marketers” who peddle “social media” seem completely unaware of. To them, it’s about social media and nothing else. TV sucks, print sucks, etc. In their world, a multi-billion dollar brand can survive and thrive on Facebook alone.

    “Social media” may be a small but worthwhile part of the marketing mix for some brands but that doesn’t mean that it’s going to be nearly as important as many have argued it will be. After years of hype, the results speak for themselves.

    The problem is that social media has been (and still is being) pitched as the “disruptive media” you speak of when it clearly isn’t disruptive.

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